Credit packs are non-refundable once purchased. If the service is down for more than 24 continuous hours, we'll credit your account proportionally. We don't refund partial credit pack purchases.
All credit pack purchases are final and non-refundable once the credits are added to your account. This applies to all tiers. Before purchasing, review what format each credit pack covers and ensure it meets your needs.
Credits do not expire but are tied to your account. If your account is banned for ToS violations, remaining credits are forfeited without refund.
If Skylina fails to meet the Service Level Agreement (99.9% uptime), affected accounts receive service credits as follows:
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly subscription fee |
| 95.0% – 98.9% | 25% of monthly subscription fee |
| Below 95.0% | 50% of monthly subscription fee |
Service credits are applied automatically within 5 business days of the end of the affected billing month. Credits may not be exchanged for cash.
Monthly and annual subscriptions may be cancelled at any time. Cancellations take effect at the end of the current billing period. No prorated refunds are provided for partial months. Annual subscriptions cancelled before the year ends receive a prorated credit toward future subscriptions, not a cash refund.
Initiating a chargeback with your bank or payment provider without first contacting us at billing@skylina.polsia.app may result in account suspension. We resolve billing disputes amicably — reach out first.
To request a service credit or report a billing error:
For Stripe payment disputes (chargebacks), contact us first — we're usually able to resolve issues without the bank involvement.
We may update this policy with 30 days notice posted on our legal pages. Transactions made before the update follow the policy that was in effect at the time of purchase.